Support & FAQs

Troubleshooting

Need Technical Assistance or Support? This is the place!

Our goal is to provide you with technical assistance and support quickly and effectively.

Step 1. Read the user manual and or installation manual to determine if the support issue is covered.
Step 2. Consult the Videos on the web site to determine if the video can help.
Step 3. Consult your local authorised Black Jack Trailer Jacks Installer or Dealer.
Step 4. Contact us at Black Jack Trailer Jacks.

"How to" videos
Play Video

Black Jack in Action

Play Video

Watch Jon and Tracie on how to install the Black Jack

Play Video

e2 Fastway Hitch

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How to Install e2 Trunnion Hitch

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How to Hitch and Unhitch your e2™

Play Video

e2 Hitch How To Install Your Link Plates

Play Video

Andersen ‘No-Sway’ Weight Distribution Hitch

Play Video

Andersen WDH - My ball (or triangle plate) won't turn

Play Video

Andersen WDH -Straightening Triangle plate (quick fix)

Play Video

Andersen WDH - How to Replace or Reseat Your Anti-Sway Cone or Tapered Ball

Play Video

Andersen WDH – My anti-sway cone is coming out... is that okay

Play Video

Andersen WDH - Easy Hitch-Up

Play Video

Andersen WDH - Easy Unhitch

Play Video

Sway Control Prevention is so Important!

Play Video

No Sway Prevention

Tow without fear

92% of people who bought a cheap weight distribution hitch always wish they had bought one with built in sway control.

Sway Control Hitches offers the 2 best solutions in the world that will ensure you are Towing without fear.

Help Section

Frequently Asked Questions

We accept Mastercard and Visa.

If you order the wrong Black Jack or simply cannot fit it, don’t worry, we will refund in full. Plus, we will pay the return shipping. That is how confident we are in the Black Jack Trailer Jack.

Parts can be returned for credit within 30 days of original purchase subject to inspection. Customer is responsible for return shipping fees. 

Replacement parts are warranted under the same terms as the Black Jack.

All Black Jack Trailer Jacks will come with a three-year (3 years) warranty from the date of purchase. If the Black Jack fails due to any internal mechanical manufacturing defect we will replace, no questions asked. So, you can buy with confidence.

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