NEED TECHNICAL ASSISTANCE OR SUPPORT?
THIS IS THE PLACE!

Our goal is to provide you with technical assistance and support quickly and effectively.

Step 1. Read the user manual and or installation manual to determine if the support issue is covered.
Step 2. Consult the Videos on the web site to determine if the video can help.
Step 3. Consult your local authorised Black Jack Trailer Jacks Installer or Dealer.
Step 4. Contact us at Black Jack Trailer Jacks.

HOW TO VIDEOS

Black Jack in Action

FAQs

What credit cards do you accept?

We accept Mastercard and Visa.

What is the return policy if I order the wrong system?

Uninstalled systems can be returned for credit within 30 days of original purchase subject to inspection. Customer is responsible for return shipping fees. A Returns Good Authority (RGA) number must be issued by Black Jack Trailer Jacks for the return. Credit will not be issued for parts returned without a valid RGA.

What is the return policy if I order the wrong part?

Uninstalled parts can be returned for credit within 30 days of original purchase subject to inspection. Customer is responsible for return shipping fees. An RGA number must be issued by Black Jack Trailer Jacks for the return. Credit will not be issued for parts returned without a valid RGA.

What is the warranty policy on replacement parts?

Replacement parts are warranted under the same guidelines listed in the warranty policy of your operation manual for the remainder of the original warranty or 90 days, whichever is longer. Proof of warranty repair date and original vehicle purchase date are required.

What is the warranty on Black Jack Trailer Jacks?

All Black Jack Trailer Jacks will come with a one-year (12 Month) warranty from the date of purchase. Please review the corresponding operation manual for specific warranty terms.

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