Support & FAQs

We are committed to providing our customers with exceptional services and support. Whether you have a question about our products, need assistance with your order or require technical support, you’ve come to the right place.

Black Jacks are assembled in Cleveland, Brisbane, Australia, supporting Australian jobs and business

Troubleshooting

Need Technical Assistance or Support? This is the place!

Our goal is to provide you with technical assistance and support quickly and effectively.

For troubleshooting of issues associated with products purchased from Black Jack Trailer Jacks, we recommend that you follow these steps:

  1. Read the User Manual and/or Installation Manual for the product.
  2. If your issue isn’t covered in the relevant manual, consult the “How To” videos.
  3. If your issue isn’t addressed in the videos, contact your local dealer or distributor where you purchased your Black Jack Trailer Jacks product, or contact us directly by emailing info@blackjacktrailerjacks.com.au or calling 07 3286 1199.
"How to" videos
Play Video

Black Jack in Action

Play Video

Watch Jon and Tracie on how to install the Black Jack

Play Video

e2 Fastway Hitch

Play Video

How to Install e2 Trunnion Hitch

Play Video

How to Hitch and Unhitch your e2™

Play Video

e2 Hitch How To Install Your Link Plates

Play Video

Andersen ‘No-Sway’ Weight Distribution Hitch

Play Video

Andersen WDH - My ball (or triangle plate) won't turn

Play Video

Andersen WDH -Straightening Triangle plate (quick fix)

Play Video

Andersen WDH - How to Replace or Reseat Your Anti-Sway Cone or Tapered Ball

Play Video

Andersen WDH – My anti-sway cone is coming out... is that okay

Play Video

Andersen WDH - Easy Hitch-Up

Play Video

Andersen WDH - Easy Unhitch

Play Video

Sway Control Prevention is so Important!

Play Video

No Sway Prevention

Tow without fear

92% of people who bought a cheap weight distribution hitch always wish they had bought one with built in sway control.

Sway Control Hitches offers the 2 best solutions in the world that will ensure you are Towing without fear.

Help Section

Frequently Asked Questions

We accept a variety of payment methods including credit/debit card (Visa, Mastercard, American Express), PayPal and Afterpay.

We offer same day shipping for orders placed before 12:30pm. All orders are sent via Startrack express post.

Once your order has shipped, you will receive a confirmation email with a tracking number.

To cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, we are unable to make any changes.

If you have any questions before placing any order, please reach out to our team of experts who can advise you on the right product for your needs.

Currently we only ship internationally to New Zealand. We are happy to provide a personalised quote directly from Pack & Send.

Black Jack Trailer Jack products: If you have ordered the wrong Black Jack Trailer Jack or cannot fit it, you can return it for a full refund within 14 days of placing your order/receiving your order. We will cover the cost of return shipping.

All other products and parts: If you have ordered the wrong product or part, you can return it for a credit within 30 days of purchase (subject to inspection). You will need to cover the cost of return shipping.

We do not offer returns, refunds or credits for change of mind.

All Black Jack products (including the trailer jack, spare parts and accessories) come with a 3-year warranty from the date of purchase. If the Black Jack Trailer Jack fails due to an internal mechanical manufacturing defect, we will replace it – no questions asked.

Are you interested in becoming a dealer or distributor for Black Jack, or for any of our other quality caravan parts and accessories? If so, we’d love to hear from you!

To learn more about our Black Jack wholesale opportunities, contact us via the details below or submit a wholesale enquiry form.

To learn more, visit our Wholesale page.

To stay up-to-date on the latest in specialist caravan and trailer accessories, sign up for our newsletter. You can do this by creating an account with Black Jack Trailer Jacks, or at the time of placing an order by selecting ‘Subscribe to our newsletter’.

Wholesale Enquiry

Connect with our team

Wholesale Form

"*" indicates required fields

Full Name*
State
This field is for validation purposes and should be left unchanged.
TitanRV-logo
redfoot-logo
swayControl-logo
hothitches-logo

Join the Black Jack Trailer Jacks community

For exclusive deals, specials and competitions.

Newsletter Form

Post Code
This field is for validation purposes and should be left unchanged.

By joining you are agreeing to the Terms of Service and Privacy Policy and to receiving marketing communications from Black Jack Trailer Jack.

Shopping cart0
There are no products in the cart!
Continue shopping